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Please enter the information below in order to File a Claim |
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Claims can only be filed by the company or persons responsible for payment of freight on the shipment, unless otherwise agreed upon between WWL and the shipper. |
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Instuctions: |
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1.. Enter claim information |
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2. Enter description of claim |
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3. Upload one or more pictures (REQUIRED for all Damage
Claims) |
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4. Read and accept terms and conditions |
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5. Click on "File Claim" button |
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Company Name |
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First Name
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Last Name
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Email Address
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Confirm Email
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Phone Number
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Extension
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Cell Phone
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Fax Number |
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Claim Amount |
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Your Claim Number |
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Date of Delivery |
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Claim Type |
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Manufacturer |
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Origin |
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Freight Bill |
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PRO |
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(If known, helps speed processing) |
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Acknowledgement |
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(If known, helps speed processing) |
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Bill of Lading |
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(If known, helps speed processing) |
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Purchase Order |
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(If known, helps speed processing) |
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Carton Number |
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(If known, helps speed processing) |
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SKU
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SKU Description |
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(For example: chair, table, sofa, etc.) |
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Item Packaging |
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Is the original packaging available? |
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Do you have a receiving dock? |
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Can repairs be made locally? |
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Please provide repair estimate |
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Do you require a replacement? |
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Has the item or carton moved from
your facility, or been delivered to
your customer? |
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Description of Claim |
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Attach Pictures |
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optional note |
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Fields in Bold are required
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Things to remember:
Marble, stone or glass tops, mirrors or any product considered to be
fragile must be inspected on delivery and any damage found noted on the delivery
receipt. No concealed damage claims will be honored
All concealed damage must be reported within 15 days of delivery for the claim
to be honored.
Do not discard any of the original packaging, as doing so will nullify your
claim.
Do not reorder replacement items, or proceed with any repairs without clearance
from our claims department.
All documents to support claim must be received within 90 days or claim will be
considered closed.
Moving an item away from the original delivery location will invalidate any
possible claims that may arise due to damage or loss.
The absence of any document called for in connection with this claim must be
explained. When impossible for claimant to provide a bill of laden or paid
invoice, a bond of indemnity must be given to protect carrier against duplicate
claim supported by original documents.
By filling out this claim form, and checking the box below you hereby certify
that the information is true and correct.
All claims subject to WWL Tariff 300A.
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